As of August 1, isolved launched an enhanced Flexible Benefits experience for clients who use Benefit Services to administer Consumer-Directed Health (CDH) plans, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits and related offerings.
As part of this enhancement, benefits administration services have transitioned to HealthWallet Benefits, providing access to a more modern and streamlined platform designed to improve both administration and participant experiences.
What’s new?
With this upgrade, you’ll benefit from:
- Virtual debit cards for added convenience
- Two-factor authentication (2FA) to enhance account security
- An improved participant and administrator portal experience
- Integrated HSA investment capabilities
- AI-powered claims processing for greater efficiency
- Expanded and customizable reporting options
These enhancements are designed to make benefits administration simpler, more efficient and more secure with an improved overall experience.
When will this happen?
Clients who will transition to this new feature should have received an email outlining any actions required before migration. Depending on your organization’s configuration, you may need to:
- Provide updated ACH information to your bank to help ensure uninterrupted funding transactions.
- Participate in training sessions designed to familiarize you with the new platform experience.
- Complete preparation activities before your scheduled migration date.
Please refer to the communications you received for details specific to your organization and any required next steps. If you have any questions, contact the transition support team at 844-206-0101 or support.isolvedhcm@healthwalletbenefits.com.