Category: Product updates

Product release information continues to be posted in the Insperity® Help Center ahead of each release. Stay updated on enhancements being made to isolved and how these updates and changes affect you. You can access release notes in the Releases section of the Help Center.

isolved version 9.19 includes updates to enhance fraud prevention and support compliance changes for forms, taxes and reporting. Switching between modules is easier with improvements to single sign-on (SSO) for Applicant Tracking and Training and Development. Screen modernization continues with updates to Employee Miscellaneous fields and Emergency Contacts. Time and Labor Management users can quickly enter adjustments for tips, miles, etc. with the new option on the Punch menu.

isolved version 9.20  includes important information about upcoming security enhancements, updates for Adaptive Employee Experience (AEX) and Classic View Employee Self-Service onboarding. Screen modernization continues with updates to Employee and Client Management screens, EEO enhancements and Applicant Tracking updates.

In an ongoing commitment to ensure optimal security, isolved People Cloud will require additional safeguards at login to maintain confidentiality and integrity and secure accessibility for your business. Effective Nov. 3, 2023, all users will be required to utilize multi-factor authentication (MFA) as a mandatory security measure each time they log into isolved.   

Each client and employee can select their own way of providing their multi-factor authentication. In addition to the two-factor authentication options of text and email you already have in isolved today, additional methods of authentication will become available with this release:

• Third-Party authentication applications: Authenticate with applications that generate time-based, one-time passwords. There are many apps available, including Google Authenticator, Microsoft Authenticator and Authy.
• FIDO2 passwordless authentication security keys: These small physical devices are easy to use because there’s nothing to install and no codes to enter. Security keys are a great solution if mobile devices aren’t an option for users. Keys are available from manufactures like YubiKey.
• Platform authenticators: Use a desktop application or a mobile device’s built-in authenticator service, such as Windows Hello, Touch or Face ID. Each user would need to enable these native options on their device of choice to use them. 

FAQs can be found on the Insperity Help Center regarding MFA. Please watch for additional information about MFA in your biweekly release notes and emails.

Effective Friday, June 30, all users will enter their email address as their username when logging into isolved. This means client users who also have access to Employee Self-Service and users with login credentials to multiple companies within isolved will no longer need to sign out and back in to get the access they need. Individual users with only one Employee Self-Service account will not be affected by this change; they will continue to log in with their email address.

Individual users with more than one account attached to their email address will be prompted to select which account they want to access.   

Once you select the account you want to access, you can easily toggle between associated accounts by using the new Change User feature, which will become available within isolved as part of this migration. You will only have one email address and one password to remember! Watch this quick video to see how easy it will be to move between your accounts – isolved login update

The first time you log into isolved on or after June 30, you will be asked to go through a simple process to migrate your account. After that, you will always use your email address to log into isolved. Please look for important information regarding this migration in future editions of the HUB,  your biweekly isolved release notes and emails.