Making the most of iSolved® Employee Self Service

iSolved^® Self Service allows your employees and managers to help manage their HR information. This includes employee demographics, position, salary information, skills, assets and compliance information. Employees and managers can access their information quickly and seamlessly so you can focus on what’s most important – supporting and growing your business.

How can I grant my employees access to iSolved^® Self Service?

There are three ways to grant self-service access to your employees.

The Onboarding Wizard
Completing the Initiate New Hire Onboarding Wizard triggers iSolved^® to send the onboarding welcome email to the email address entered in the Email Address field.

This email will include a link to authenticate the new user account and begin the onboarding process, as seen below.

The New Hire Wizard or Quick Hire Tool
When an email address is entered into the Self Service Email field and the Enable Self Service Access checkbox is checked, an automated email will be sent to the email address entered providing information on creating an iSolved Self-Service account.

This email will include a link to authenticate the new user account and the necessary credentials, as seen below.

Employee’s General Page
If Self-Service was not initiated for the employee while completing the New Hire Wizard or Quick Hire Tool (as documented above in step two), this function may be turned on by following these steps.
- Step one: Navigate to the Employee Management menu > Employee Maintenance > General.
- Step two: Enter the employee’s email address in the Self Service Email field, and check the Enable Self Service Access checkbox.

How do I unlock my employee’s iSolved Self-Service account?

Contact your dedicated payroll specialist if you need assistance unlocking a user account. You can find contact information in the Account Reps section of the Client Landing Page, shown below.

NOTE: You are unable to unlock employee accounts without our assistance.